Privacy Policy

NRBC Bank Securities Limited is committed to protecting the privacy and security of your personal and financial information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website www.nrbcbanksecurities.com, use our mobile trading services, or open a Beneficiary Owner (BO) Account with us.

We operate in strict compliance with the laws of Bangladesh, including the Information and Communication Technology (ICT) Act 2006, the Cyber Security Act, and regulations set by the Bangladesh Securities and Exchange Commission (BSEC).

1. Information We Collect

As a stock brokerage firm, we are required by law to collect specific Know Your Customer (KYC) data.

A. Personal Information

When you open a BO Account or register for our services, we collect:

• Identity Data: Name, Father’s/Husband’s Name, Mother’s Name.
• Legal Documents: National ID (NID) Card, Passport details, TIN (Tax Identification Number).
• Contact Data: Mobile number, Email address, Present and Permanent Address.
• Financial Data: Bank Account details (Routing number, Account number), Nominee details.

B. Trading & Usage Data

• Transaction Data: Details of share buy/sell orders, IPO applications, and portfolio balance.
• Digital Logs: IP address, browser type, login timestamps, and device information when you access our Client Panel or DSE Mobile App.

2. How We Use Your Information

We use your data solely for legitimate business and regulatory purposes:

• BO Account Management: To open and maintain your account with the Central Depository Bangladesh Limited (CDBL).
• Trading Services: To execute your buy/sell orders on the Dhaka Stock Exchange (DSE) or Chittagong Stock Exchange (CSE).
• Transactions: To process deposits, withdrawals, and BEFTN/RTGS transfers.
• Communication: To send you trade confirmations, portfolio statements, IPO results, and market updates via SMS or Email.
• Regulatory Compliance: To verify your identity as required by BSEC and Bangladesh Bank.

3. Data Disclosure and Sharing

We maintain strict confidentiality of your financial data. We do not sell your data to third-party advertisers. However, we are legally required to share data with:

• Regulators: Bangladesh Securities and Exchange Commission (BSEC), Bangladesh Bank, and Bangladesh Financial Intelligence Unit (BFIU) for anti-money laundering (AML) compliance.
• Market Infrastructure: Central Depository Bangladesh Limited (CDBL) for share custody and Stock Exchanges (DSE/CSE) for trade execution.
• Banking Partners: NRB Commercial Bank Limited (Parent Company) and other banks for fund transfers.
• Law Enforcement: If presented with a valid court order or warrant under the laws of Bangladesh.

4. Mobile App & Online Trading

If you use the Mobile app or our Web Trading Platform:

• We use encryption protocols (SSL/TLS) to secure your login credentials.
• You are responsible for keeping your User ID and Password confidential.
• We monitor for suspicious login attempts to prevent unauthorized access.

5. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. Our client database is protected by firewalls and access controls. Physical records (KYC forms) are stored in secure facilities at our Head Office and branches.

6. Your Rights

Under applicable Bangladeshi laws and brokerage regulations, you have the right to:

• Access: Request a statement of your BO account or ledger at any time.
• Correction: Request updates to your personal information (e.g., change of address, bank account, or mobile number) by submitting a standard request form.
• Closure: Request to close your BO account, subject to the clearance of all dues and shares.

7. Cookies

Our website may use standard cookies to improve website functionality and remember your session login status. You can disable cookies in your browser settings, but this may affect your ability to log in to the Client Panel.

8. Updates to This Policy

We may update this policy to reflect changes in regulatory rules (e.g., new BSEC directives). Significant changes will be notified via our website.

9. Contact Us

If you have questions about this privacy policy or your data, please contact our Compliance Department:

NRBC Bank Securities Limited

• Head Office: Hadi Mansion (3rd Floor), 2, Dilkusha C/A, Dhaka-1000, Bangladesh.
• Phone: +88 02 57 16 52 53-54, +880 1779641685
• Email: info@nrbcbanksecurities.com
• Web: www.nrbcbanksecurities.com